The time I spent working for staffing firms, placing hundreds of managers throughout the US & Canada, taught me firsthand how leadership shapes culture at a company.

Just one manager can completely change an employee’s morale and outlook about where they work.

I also learned that all managers are human. Like everyone else, they struggle with needing time, and skills. Plus, as a manager, it is tough to reach out when you’re the one who is supposed to “have all the answers.”

In an ideal world, all managers would get world-class onboarding, support, and enablement. But... Let’s get real. The world isn’t ideal and things happen.